Shipping policy
Shipping Policy
Effective Date: 07 July 2026
Thank you for shopping with Lumetra. We are committed to providing a smooth, secure, and reliable delivery experience for both our digital and physical products.
Digital Products
Our digital products, including AI prompt packs, challenge packs, templates, guides, and other downloadable resources, are delivered electronically.
• Digital products are available for download immediately after successful payment.
• A download link will be provided on the order confirmation page and sent to your registered email address.
• No physical shipment is required for digital products.
• If you experience any issues accessing or downloading your purchase, please contact us and we will be happy to assist.
Physical Products
Our physical products include photo prints, framed prints, wall décor, personalized products, and other items that may be introduced in the future.
Order Processing
• Orders are processed after successful payment verification.
• Processing Time: 1–3 business days.
• Custom or personalized orders may require additional processing time depending on the complexity of the order.
Shipping & Delivery
• Estimated Delivery: 5–7 business days after dispatch for most locations within India.
• Delivery timelines may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.
• Tracking information will be shared once your order has been dispatched, where available.
Shipping Charges
• Shipping charges, if applicable, will be calculated and displayed during checkout.
• Free shipping promotions may be offered from time to time.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
• Courier service disruptions
• Weather conditions
• Public holidays
• Natural disasters
• Government restrictions
• Other unforeseen circumstances beyond our control
Lumetra is not liable for delays caused by third-party shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
Lumetra is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Missing Items
If your physical order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• Clear photographs of the product
• Photographs of the packaging (if applicable)
• A brief description of the issue
We will review your request and provide an appropriate resolution where applicable.
International Shipping
International shipping may be available for selected products. Delivery timelines, shipping charges, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Lumetra
Email: support@lumetra.in
Phone: +91 83282 95895
Location: Hyderabad, Telangana, India