Privacy Policy

Effective Date: 07-07-2026

At Lumetra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you browse or place an order, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping information
• Payment details (processed securely through our payment providers)
• Device and browser information
• IP address
• Order history

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and updates
• Improve our products and website
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

Payment Information

Payments are processed securely through trusted payment providers. Lumetra does not store your complete payment card information.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Digital Products

When you purchase digital products, we maintain purchase records to provide download access, customer support, and order history.

Photo Printing Services

For photo printing orders, any images you upload are used solely to process and fulfill your order. We do not sell or share your uploaded files with third parties except where necessary to complete your order.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only with trusted service providers, including payment processors, shipping partners, and Shopify, to operate our store and fulfill your orders.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information where permitted by law

To make a request, contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Lumetra

Email: support@lumetra.in

Phone: +91 83282 95895

Location: Hyderabad, Telangana, India